Returns for Incorrectly Shipped Products
Clearnet does not accept product returns for any reason unless the product has been miss-shipped or arrives DOA (dead on arrival – that is, not working – does not power up etc…).
A product is only miss-shipped when a materially different product from the product you ordered has been delivered.
Any miss-shipped product that is returned must be in original, unopened condition. No product returns are accepted where packaging has been opened, written upon, or damaged in any way.
You will need to contact us to obtain a Return Authorisation Number in the event that your product is miss-shipped. Return Authorisation Numbers are valid for 6 working days only. No returns are accepted without a valid Return Authorisation Number.